Dédicated to pro…
Dedicated to aviation professionals (airport, assistant, or airline), Dirby operates a range of services both in airports and remotely from its customer service platform.
Dirby stands out for its tailor-made service with dedicated staff, recruited and managed to meet the high quality standards of your brand.
Our core business is customer service. Our expertise lies in the LUGGAGE SERVICE and related services professions. You can also ask us for your other personnel set-up services.
Our baggage services
Delayed Baggages
Report a baggage delay or damage. Agencies equipped with 100% digital kiosks linked to Worldtracer to meet the needs of passengers 7 days a week, 24 hours a day.
Baggage incident Handling
Global management of your stopover disputes. Manage all badly handled luggage (from LL to LZ) with mobile tools for handling rushes, deliveries, etc.
Repair and replacement
We provide replacement of damaged baggage directly at the airport with an inventory that is always available. Our repairer can also provide minor repairs.
Item forgotten on board
Look for your forgetfulness on board. Declare your forgetfulness on board the aircraft and our intelligent system will confirm receipt.
Customer relation
Customer relations service 7 days a week. For the follow-up of ongoing cases and information for passengers.
Delivery of your mishandling luggage
We deliver your misguided luggage. Delivery service via Worldtracer tracking app to manage any type of delivery.
Our agencies / Airport and city center
Dirby manages your baggage services both in the agency in the arrivals lounges of airports and in deportation from our delocalized platforms.
Our modern and friendly agencies aim to make life easier for travelers with their luggage and to take care of any problems encountered (loss, damage, etc.)
Others services
Passenger check-in IN and OFF airport
During a stopover or remote service at the passenger’s home, our teams carry out the check-in formalities.
Customer relationship center
We manage our own customer relations teams who ensure a constant link with passengers in the event of after-sales service.
VIP welcome
The management of VIP lounges, the escort of your VIP passengers or the concierge service, our teams meet the requirements and protocol of this field.
Ticketing service
We guarantee the management of your ticket sales areas, surpluses and ensure passenger re-protection thanks to a network of partners.